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Thank you for using OceanMedia as your email host! We are hoping the detailed instructions below will help you set up your new email account(s) in Outlook Express. Please note Outlook is very similar to Outlook Express.
Setting up a new email account in Outlook Express
At the top of the Outlook Express screen Click on TOOLS --> ACCOUNTS to add this new account.Click the ADD button and choose MAIL. For DISPLAY NAME put "[YOUR NEW EMAIL ADDRESS HERE]" or whatever you like.
press NEXT For EMAIL ADDRESS put "[YOUR NEW EMAIL ADDRESS HERE]"
press NEXT For INCOMING (POP3) mail put "mail.oceanwebs.com"
for OUTGOING (SMTP) mail put "[the SMTP mail server address provided by your Internet Service Provider*]" and press NEXT
*For example, if you are using Roadrunner in Austin, your SMTP server will be "smtp-server.austin.rr.com". For ACCOUNT NAME or USER NAME put "[USERNAME GOES HERE]"
For PASSWORD put "[PASSWORD GOES HERE]"
Click NEXT then FINISH. You are nearly done setting up ONE new account.
There are just a few more things to do. Click on "mail.oceanwebs.com" in the left window to select your new account.
Click the PROPERTIES button on the right.
Notice the REPLY address field is empty?
Copy the EMAIL ADDRESS you see here into the REPLY TO ADDRESS field.
Finally, FOR THIS SAME ACCOUNT, under SERVERS, if you are using "mail.oceanwebs.com" for Outgoing mail (SMTP), check the box down below that says "My server requires authentication".
Click SETTINGS.
Choose "Use same settings as my incoming mail server" which means it will use the same POP3 username & pw you put for THIS ACCOUNT on the previous screen. NOTE, if you are using Southwestern Bell and/or DSL, you need to do the following:
See the TAB at the top that says "Advanced"? Click it.
Note the "Outgoing mail (SMTP)" box says "25"
Change it to "587"
press OK
You are now ready to receive mail!
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Setting up a new email account in Outlook
At the top of the Outlook screen Click on TOOLS --> EMAIL ACCOUNTS to add this new account.
Next screen choose "add new email account".
Next screen choose "POP3".
Next screen is for username and password.
For YOUR NAME put "[YOUR NEW EMAIL ADDRESS HERE]" or whatever you like.
For EMAIL ADDRESS put "[YOUR NEW EMAIL ADDRESS HERE]"
For LOGIN INFORMATION put " [USERNAME GOES HERE]"
For PASSWORD put " [PASSWORD GOES HERE]"
For INCOMING MAIL SERVER put "mail.oceanwebs.com"
for OUTGOING MAIL SERVER put "[the SMTP mail server address provided by your Internet Service Provider*]" and press NEXT
*For example, if you are using Roadrunner in Austin, your SMTP server will be "smtp-server.austin.rr.com".
Ignore the checkbox that is titled, "Login using secure password authentication"
Ignore the "more settings" button.
Click NEXT then FINISH.
NOTE: if you are using Southwestern Bell and/or DSL, you need to do the following: See the TAB at the top that says "Advanced"? Click it.
Note the "Outgoing mail (SMTP)" box says "25"
Change it to "587"
press OK
You are now ready to receive mail!
NOTE: if you are using Outlook 2000, setup is different. Try this tutorial.
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Checking mail while on the road
If you wish to check mail while on the road or on an unfamiliar computer, use http://mail.oceanwebs.com/
Make sure you remember your username and password.
IMPORTANT NOTE: be sure, the first time you log in to http://mail.oceanwebs.com, that you click on OPTIONS and then PERSONAL INFORMATION and fill in the two following fields:
- email address (must be valid email address)
- return address (must be valid email address)
If you do not fill these in, you will not be able to send mail from mail.oceanwebs.com. > back to top
Vacation message setup
If you are going away and you want the email server to automatically reply to any emails received, use http://mail.oceanwebs.com/
Sign in and go to OPTIONS at the top. Click on VACATION MESSAGE.
IMPORTANT NOTE: be sure, the first time you log in to http://mail.oceanwebs.com, that you click on OPTIONS and then PERSONAL INFORMATION and fill in the two following fields:
- email address (must be valid email address)
- return address (must be valid email address)
If you do not fill these in, you will not be able to send mail from mail.oceanwebs.com. > back to top
If you check mail from two different computers
When you check email from one computer, typically, your computer downloads your mail from the server. It also tells the server, "Hey delete that mail I just downloaded. You don't need to store it anymore because I have it on my computer now." However, in some situations you may wish for the server to hold on to a copy of that mail for a period of time. In Outlook Express and many other mail programs you can checkbox "Leave a copy of messages on server" (Outlook Express) or a setting like that on other mail programs. This way you can download your mail to your office computer and then when you get home you can download the same messages again and have copies on both computers. BUT this means you are also storing all your mail on the server, too, and it can build up. This can cause poor performance and worse problems. So... You have TWO options: (1) In Outlook Express, under TOOLS --> ACCOUNTS --> [select an account] PROPERTIES --> ADVANCED --> Check the box marked "Leave a copy of messages on server", Check the box marked "Remove from server after 5 days", and this should give you enough time to download to both computers and also keep your box on the server fairly "clean". (2) Set at least one of your computers (if you are using two) to *not* "Leave a copy of messages on server" in Outlook Express by going to TOOLS --> ACCOUNTS --> [select an account] PROPERTIES --> ADVANCED --> UNcheckbox "Leave a copy of messages on server". Trusting you all to keep your own mail boxes "clean" is the path I would prefer to take rather than installing some "mail quota" software on the server. I'm sure you all have experienced at one point trying to email someone and getting a message back saying their mailbox was full. I definitely don't want to do something like that to my clients and I won't because I don't consider that to be "friendly".
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If your Internet Service Provider's send mail server ever goes down
If you have Roadrunner or DSL or some other service, and you are using their SMTP server to send mail, and their SMTP server goes down, as it will from time to time, you are welcome to use mail.oceanwebs.com as your SMTP server. IF/WHEN you use mail.oceanwebs.com to SEND mail (SMTP), please know that DSL providers and some others may block the default port 25 used for SMTP. So, in Outlook Express you can get PROPERTIES for the account you use to send mail with (the default account), go to the ADVANCED tab, and change the SMTP port from 25 to 587. This will allow your email messages, when you click SEND/RECEIVE, to get out of your computer and to mail.oceanwebs.com so it can send them onward to the recipient. Please remember to switch back to your provider's SMTP server within a day to keep SMTP traffic low for mail.oceanwebs.com. This helps everyone, including you, have a fast/responsive mail server.
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If all else fails
Call Scott Swain any time day or night at 512-497-4841. But PLEASE be sure you tried everything above before calling this number.
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